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MOTHERLAND HARDWARE ELECTRONIC
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Conditions of Use
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We will attempt to arrange delivery anywhere in the World. Whilst we try and keep a uniform rate there are exclusions to this due to associated carriage costs outside Singapore which incur additional charges. For delivery next day all orders need to be placed by 4.00pm the day prior to delivery and 3.00pm on Fridays for delivery the following Monday. Any orders taken on Saturday or Sunday will be dispatched on a Monday. Single or multiple product orders where there are items which are not in stock will be delayed until the order can be completed unless the customer specifies otherwise. Please contact us to discuss any special delivery requirements you may have.

All delivery dates and times quoted are approximate. Whilst every practical effort will be made to accommodate customers requirements no guarantee of time can be given. The delivery costs can be viewed in your shopping cart prior to purchase, once you have created your account.

In some circumstances we do offer a Before Noon or Before 9am Service, please ask for details. Via email or by telephone. Where a delivery date has been agreed with our carrier but the customer is not present to receive the delivery the item will be then held at your local depot for collection, any further delivery attempts will incur a cost to you the customer.

No claims will be accepted for inconvenience, loss etc caused by unexpected or unavoidable delays in delivery.

Cancellation will not be accepted once goods have been reserved or dispatched by our selves.

All delivered goods require inspection. Couriers are obliged to wait while you inspect your purchase, if you sign for the goods from the courier you accept they are in a good condition if the items are damaged you should refuse the delivery, no claim can be made for damaged goods after you have signed you should inspect the goods including taking them out of their packaging.

Orders are only accepted on this basis.

Returns
All delivered goods require inspection. Couriers are obliged to wait while you inspect your purchase, if you sign for the goods from the courier you accept they are in a good condition if the items are damaged you should refuse the delivery, no claim can be made for damaged goods after you have signed you should inspect the goods including taking them out of their packaging.

In the unlikely event goods arrive damaged or with parts missing, you must notify motherland hardware electronic within 72 hours of delivery.

If no notification by email or in writing has been received by motherland hardware electronic within 7 days of delivery, you shall be deemed to have accepted the goods.

Returns Policy
Returns must be agreed in advance only on receipt of an email or other written authority from motherland hardware electronic. It is the responsibility of the customer to pay for and arrange for the return of the goods, in an "As New" condition and in the original packaging.

We will refund the cost of the goods less any restocking charge which we will specify upon receipt of your request to return the goods.

motherland hardware electronic takes great care to make sure all its information and detail is correct on our website. However if you are dissatisfied with your purchase for any reason you may, within 7 (working) days after the date of delivery of said item contact our sales department by email that you would like to return the goods, subject to the following exceptions. All orders that have been "specially made to order" can only be cancelled within 48 hours of the order being accepted by us. Restocking charges do vary from 20 to 30% per item depending on manufacturer.

Defective or Faulty Products
If you believe that the goods you have purchased are defective at any time please report this as soon as possible to us. If the goods are within the manufacturers guarantee period we will arrange to replace or repair the goods as per the manufactures guarantee where applicable. It may be necessary to inspect the goods in your home prior to replacement. Should this inspection prove the fault to be the result of customer misuse then our normal service charge will apply or that charged by the manufacturer. .
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